By purchasing or ordering the Virtual Showcase, it is believed to agree and bound by the terms and conditions set out below. Before placing order, if you have any questions relating to these Conditions please contact us via our executive on support@ddpl.com

1. Equipment Investment
   

   1.1The investment in hardware and software is cost free but initially it should be borne by client. However, we will leverage your investment on every business by offering you 1% additional discount, till the cost is recovered.

   1.2In case of cancellation of contract for any reason, we are not entitled to buy or pay the cost of hardware or software.

2. Data Feed & Uploading Stock
   

   2.1We will provide arrangement to enter the description of your diamond into Virtual Showcase either manually or by Microsoft Excel Sheet.

   2.2You are supposed to send stone to us for 360 degree video shoot. We will return the stone after imaging and video shooting. Cost of shipping both ways should borne by client.

   2.3Maintaining and updating stock, when needed; is client's liability.

3. IT Support
   

   3.1All virtual data (image, video and other details) is sole asset of Dharmanandan Diamonds Pvt Ltd. Only we reserve the right to change and modify whenever it required.

   3.2We are only responsible to make arrangement to feed virtual data in to your system. The maintenance, repair, data transfer speed, cyber security and all other functions related to system is client's responsibility.

   3.3The installment of Virtual Showcase at your premises is for your use only. Sharing with third party for commercial use is the breach of agreement.

   3.4We believe in flawless service so technical or human errors are nearly none. We will try our best to solve it or will support you to resolve as a part of our customer service, we will not take any liability for any consequences occurred.

4. Price of Product
   Price will be same as website price policy + 1% additional discount (till the cost of hardware is recovered)
   

   4.1All prices mentioned on the Virtual Showcase/website are in USD.

   4.2Price excludes Local taxes and duties, if applicable.

   4.3We are taking every effort to set error free system, despite though, there could be human error, system or typographical errors in the data uploaded, including the prices and information, we reserve the right to rectify/change any and/or all such errors when it occurs.

   4.4In such a case we will notify you before taking action such as cancellation of order prior to shipment If the product is already shipped, the difference between the actual and charged price will be paid by the concerning side or return the goods in accordance to business ethics.

   4.5All quotations and estimations are valid for 7 days maximum. The prices in estimation or quotation is subjected to change and updated online as per market condition without prior notice. In case of any questions, please feel free to contact our customer service manager at support@ddpl.com.

5. Order & Payment
   

   5.1The entire Virtual Showcase/website is live and updated every moment, even though in some cases due to human error, we reserve right to give confirmation of the order and it is subject to the availability of the product.

   5.2Once the order has been placed it will not be changed but may cancel if shipment has not been done yet.

   5.3Though we provide you unbeatable and consistent service, on first three consecutive order cancellations, we may block your account for 24 hours. On second 3 consecutive order cancellations, we will block your account for 7 days. And we may block account permanently on third time.

   5.4We request our clients to make payment within 3-5 working days after order is confirmed by us. We may cancel your order in case of payment delay after notifying you.

6. Return & Refund
   

   6.1Return: As our loyal customer we want you to be satisfied with your purchase experience with us. So we provide return policy. If, for any good reason, you decide not to keep the diamond, we will accept it back in its original condition. You must inform us within 2 business days from the date of receipt of the diamond and return it within 15 business days for a refund from the date of receipt. If you fail to follow the above norm then you will not be entitled for refund.

   6.2Packaging: Include all original packaging and materials. If your item comes with a diamond certificate, you must include the certificate with your return, or you may be liable for the cost of certification and cost associated with it.

   6.3Insure the Package: All items being sent back to Dharmanandan Diamonds MUST be insured. We are not responsible for items lost or damaged while shipment. You may use any carrier of your choice to send back your item.

   6.4Refund Process: Once your returned item has been inspected by our trained staff, your refund will be promptly processed. Please note that items showing signs of wear or those that have been altered, engraved or damaged in any way cannot be accepted for return. We will refund the full cost of the item EXCLUDING shipping, handling and insurance charges. Refunds will be made using the mode of payment used in the original purchase.

Minimum System Requirements

• 4^th Generation Intel® Core™ i7 Processor.
• 4GB+ of system memory (8GB is recommended).
• 500 GB+ free disk space.
• NVIDIA® Quadro® Graphics Card or NVIDIA® GeForce® Graphics Card (3D Vision Supported Graphics Cards by Nvidia). For supported graphics Card visit : http://www.nvidia.in/object/geforce-desktop-graphics-cards-in.html.
• High-speed Internet Connection.

Software Requirement:

• Microsoft® Windows® 7 32/64-bit or Microsoft® Windows® 8 32/64-bit or later updated Operation System.
• NVIDIA® Latest graphics card supported drivers.
• Microsoft® .Net Framework 4.0.
• Microsoft® DirectX®11.
• Visual C++ 2012 Runtime.
• Installed Monitor Drivers.
• Virtual Showcase Application.